BooSnoo Ltd Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain

Contact details

What information we collect, use, and why

We may collect or use the following personal information for the purposes of improving our services and assessing what our viewers think of BooSnoo!:

Personal identification information such as your name.
Contact details such as your email address.
Any personal information you may choose to disclose to us within your compliments or complaints.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal information. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.

If you make a request, we will respond to you without undue delay and in any event within one month of receiving your request.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

We rely on the following lawful bases when processing your personal information for the purposes set out in this privacy notice:

Legitimate interests – in certain situations, we will collect or use your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may still apply, except the right to portability. Our legitimate interests are as follows:
BooSnoo! is a TV show for children, and we welcome feedback from viewers to enable us to improve the show and provide a more valuable experience for our viewers. To the extent any personal information about you is collected during the feedback process, such information is not used for marketing purposes, but solely to enable us to understand your views and experiences of watching the show; and
Consent – we may process your personal information where you have provided us with affirmative consent to do so.

Where we get personal information from

Directly from you when you contact us (including where you contact us here).

How long we keep information

We will store your personal information for as long as is necessary to fulfil the purposes for which it was originally collected, as explained in this privacy notice, and for any other permitted or connected purpose. We do not typically envisage storing your personal information for longer than two years.

Whilst we do take appropriate technical and organisational measures to secure personal information in our possession, unfortunately the transmission of information via the internet can never be completely secure. Although we will do our best to protect your personal information, we cannot guarantee the security of personal information transmitted to us; any transmission is at your own risk.

Who we share information with

We may share your personal information with the commissioning broadcasters of BooSnoo! from time to time as well as the official distributor of BooSnoo!, solely for the purposes set out in this privacy notice.

We may also share your personal information with:

third-party service providers that process information on our behalf to help us fulfil our contractual obligations and operate our business (such as IT service providers);
to our professional advisers, including accountants and solicitors, who are usually based in the UK and provide their respective professional services to us; and
if our business or assets are in the future sold, transferred or merged to or with a third party, in which case the new owners may use your personal information in line with the uses set out in this privacy notice.

We may from time to time share your personal information with third parties outside of the UK or the EU (such as to Thunderbird Entertainment Group, located in Canada). To the extent that we do transfer your personal information overseas, we will strive to ensure that a similar degree of protection is afforded to such personal information by ensuring that at least one of the following safeguards is implemented:

transferring your personal information to a country, organisation or bloc that has, at the time of transfer, been deemed to provide an adequate level of protection for personal information;
putting in place appropriate safeguards, such as using specific approved forms of contract that give personal information the same protection it has in the UK; and/or
only transferring personal information overseas where certain specific criteria are met, such as obtaining your express consent for the transfer or the transfer being necessary for the performance of a contract with you.

We do not otherwise sell, share, or transfer your personal information except as set out in this privacy notice.

Please note that our website may, from time to time, contain links to and from third party websites. If you follow a link to any of these websites, please note that those websites have their own privacy policies and privacy practices. We do not control such third parties’ websites and as such do not accept any responsibility or liability for how these websites process or handle your personal information.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

1 October 2024